Privacy policy.

Last Updated on: May 30, 2025

Family Health & Wellness of Plano, PLLC (“FHWP,” “we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal information, including Protected Health Information (PHI). This Privacy Policy explains how we collect, use, store, and disclose your information across our website and digital services. FHWP complies with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Texas Medical Privacy Act, and any other relevant regulations.

1. INTRODUCTION

1.1 Scope of Policy

This Privacy Policy applies to all visitors, patients, and users interacting with our website (www.familyhealthandwellnessplano.com), digital forms, member portals, scheduling systems, and telemedicine services provided by FHWP.

It does not apply to third-party websites or platforms not operated or controlled by FHWP. We are not responsible for the privacy practices or content of third-party sites.

2. INFORMATION WE COLLECT

2.1 Personal & Health Information

We may collect personally identifiable information and PHI, including but not limited to:

  • Full name, date of birth, address, email, phone number

  • Medical history, medications, diagnoses, and treatment plans

  • Insurance details and billing/payment information

  • Records of appointments, consultations, and clinical interactions

  • Lab results and physician notes

  • Communication preferences for reminders and follow-up

2.2 Automatically Collected Information

When you use our website or systems, we may automatically collect:

  • IP address, browser type, operating system

  • Date/time of access, referral pages, page interactions

  • Cookies, tags, and analytics tracking (e.g., Google Analytics)

To learn more or manage your cookie settings, visit www.allaboutcookies.org.

2.3 Sensitive Information

We may collect sensitive health data when:

  • You book an appointment or complete intake forms

  • You participate in a telehealth visit

  • You use our Member Hub or submit a refill/order request

We do not knowingly collect information from children under 18 without verified guardian consent.

3. HOW WE USE & SHARE INFORMATION

3.1 Use of Information

We use the information collected to:

  • Provide and manage healthcare services and treatments

  • Conduct telemedicine visits

  • Process payments, insurance claims, and prescription orders

  • Communicate appointment reminders and important updates

  • Respond to inquiries or concerns

  • Comply with legal and regulatory obligations

  • Improve website experience and marketing (with your consent)

3.2 Disclosure of Information

We may share your PHI and personal data with:

  • FHWP licensed healthcare providers and clinical staff

  • HIPAA-compliant Business Associates (e.g., EHR systems, labs, pharmacies)

  • Health insurers and billing services

  • State and federal agencies when legally required

  • Law enforcement or emergency responders under specific circumstances

All third parties must sign a HIPAA-compliant Business Associate Agreement (BAA) and adhere to strict privacy and security standards.

3.3 Marketing & Communications

If you opt in or receive care from us, you may receive emails, newsletters, promotions, and educational content. You may unsubscribe at any time, though doing so may result in missed offers or important updates.

We do not sell your personal data.

3.4 Behavioral Advertising

We may use anonymized information for advertising purposes. You can opt out of personalized ads through tools such as:

4. DATA SECURITY & STORAGE

4.1 Security Practices

We take the security of your information seriously. FHWP uses:

  • SSL encryption for form submissions and communications

  • Secure patient portals with role-based access

  • HIPAA-compliant platforms for telehealth and documentation

  • Firewalls, intrusion detection, and multi-factor authentication

  • Regular software updates and staff HIPAA training

Despite these safeguards, no system is fully immune from risk. You use the site and submit information at your own risk.

4.2 Data Retention

We retain medical records and patient data in accordance with:

  • Federal law (HIPAA): 6-year minimum

  • Texas state law: 7 years

  • Internal legal and compliance needs

Data no longer required is securely deleted or anonymized.

5. PATIENT RIGHTS

You have the right to:

  • Access or request a copy of your health records

  • Request corrections to inaccurate or incomplete data

  • Request limits on how your data is used or shared

  • Choose confidential communication methods

  • Revoke authorizations for sharing data

  • File a complaint without fear of retaliation

To exercise these rights, email staff@familyhealthandwellness.biz

6. TELEHEALTH & STATE COMPLIANCE

FHWP provides virtual care through licensed providers in accordance with Texas Medical Board guidelines. All care, prescriptions, and treatment recommendations require:

  • A licensed provider consultation

  • Clinical review and medical necessity

  • Use of a HIPAA-compliant telehealth platform

Prescriptions are fulfilled by licensed pharmacies and cannot be sold without a medical consultation.

7. PUBLIC FORUMS & THIRD-PARTY LINKS

Any content posted to public areas (e.g., forums or comment sections) may be visible to others. Exercise caution when sharing information.

Our website may link to third-party sites. FHWP is not responsible for their privacy practices. Please review their policies before submitting any data.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy as needed to comply with laws or reflect operational changes. Changes will be posted with a revised effective date.

For material updates, we may notify you by email or other appropriate means, as required by law.

9. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

Office Manager

Family Health & Wellness of Plano, PLLC

Email: staff@familyhealthandwellness.biz

10. DATA BREACH NOTIFICATION

If a breach involving your PHI occurs, we will notify you via email or mail within 60 days, as required by law. We will investigate, report findings, and take corrective action to protect your information.